Subscription & Cancellation Policy
Last updated: October 20, 2026
This policy explains how our subscriptions work and how to change or cancel them. It works together with our Returns, Refunds & Claims Policy and our Terms of Service.
Types of Subscriptions
- Recurring subscriptions (including Subscribe & Save and our Explorer, Gourmet, and Omakase tiers) renew and bill automatically on your schedule until you cancel.
- Prepaid and gift subscriptions are paid in full up front for a set number of deliveries. They do not renew automatically and end after the final delivery.
Billing and Renewals
Recurring subscriptions are charged automatically to your saved payment method on each renewal date, shortly after midnight. Before each renewal, we send reminder emails so you have time to make changes. Your next billing date is always shown in your customer portal.
Managing Your Subscription
You can skip, pause, change, or cancel your subscription at any time in your customer portal. Log in to your account on our website, or use the link in any of your subscription emails. There is no minimum commitment.
To avoid being charged for an upcoming order, make changes before your renewal date. Cancelling stops future orders. It does not reverse a charge that has already been processed.
Cancelling an Order That Has Already Been Charged
Renewal orders are typically fulfilled the same day they're charged, so we may not be able to cancel an order once your renewal has processed. Please keep track of your renewal date and make any changes in your customer portal beforehand.
If you've already been charged and want to request a cancellation, contact us at hello@shopfishnook.com. If your order hasn't been fulfilled yet, we'll do our best to cancel it and refund your original payment method, but we can't guarantee it.
Once a shipping label has been created, your order is considered fulfilled and can no longer be cancelled or refunded. Fulfilled orders are covered by our Returns, Refunds & Claims Policy.
Prepaid and Gift Subscriptions
- Prepaid and gift subscriptions do not auto-renew. You will not be charged again unless you purchase a new subscription.
- If you cancel a prepaid or gift subscription with deliveries remaining, the unfulfilled deliveries are issued as store credit to the purchaser. Deliveries already fulfilled are not refundable.
- Gift purchasers are responsible for providing the recipient's complete and accurate shipping address. Orders shipped to an incorrect address are handled as described in Section 5.2 of our Terms of Service.
Curated Selections
Our Explorer, Gourmet, and Omakase tiers are curated by our team, and selections rotate with seasonal availability. Items may be substituted as described in Section 5.1 of our Terms of Service, and substitutions are noted on your packing slip.
Because each box is a curated discovery, opened products aren't eligible for refund, credit, or replacement based on taste or preference. If an upcoming selection isn't for you, you can skip that month in your customer portal before your renewal date.
Failed Payments
If a renewal payment fails, we'll notify you and retry. Your subscription may be paused or cancelled until your payment information is updated.
Payment Disputes
Please contact us before contacting your bank. A chargeback or payment dispute on any subscription order cancels the subscription and closes any open claim on that order, as described in Section 6.3 of our Terms of Service.
Changes to Subscription Programs
We may change, restructure, or discontinue subscription programs, tiers, pricing, or contents as described in Section 7.1 of our Terms of Service. Where required by law, we'll notify you of material changes to your recurring price before they take effect, and you may cancel before the change applies.
Questions? Reach us at hello@shopfishnook.com.