Let's get things sorted out!
At FishNook, we strive to provide our customers with the highest quality tinned seafood products. We understand that sometimes, stuff just happens, and you may need to return or request a refund for your purchase. We want to make this process as easy and hassle-free as possible for you.
Tinned Seafood Return Policy:
If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of delivery for a full refund. To be eligible for a return, the item(s) must be:
- Unopened
- In the same condition that you received them
To initiate a return, please contact us at returns@shopfishnook.com. We'll make things right!
Once your return is approved, please securely package the item(s) and make a good faith effort to protect them during their return journey. We are unable to provide refunds for items that were damaged during return transit for reasons in control of the customer (for example, the merchandise was not secured properly within its return packaging).
We recognize return transit can be a bumpy ride as packages make their way through the shipping process. For this reason, customers that have made a good faith effort to protect the merchandise during its return journey are not responsible for damage incurred to said merchandise on its way back to FishNook HQ.
We will cover the cost of return shipping, but please note there is a 10% restocking fee for all returned merchandise.
Upon receiving the returned item(s), we will inspect them to ensure they meet the return criteria. If approved, we will process your refund, minus the 10% restocking fee, within 10 days and credit the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card provider.
Refund Policy:
If you believe you are eligible for a refund without returning the item(s), please contact us at returns@shopfishnook.com. We will review your request and may require additional information or evidence to process the refund.
In the event that your order arrives damaged or there is a mistake with your shipment, please contact us within 48 hours of receiving the package. We may request photos or other documentation to assist with the investigation. Once the issue is verified, we will either send a replacement or issue a refund, depending on your preference.
Exchanges:
Unfortunately, we do not offer direct exchanges at this time. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item(s) separately.