Let's get things sorted out
We want you to enjoy what you ordered. If something is off, tell us and we'll sort it out.
If you tried it and it wasn't for you
Contact us at hello@shopfishnook.com within 30 days of delivery and we'll make it right with a replacement, store credit, or refund. Depending on the order, we may not need you to send anything back.
If you'd rather send it back
Unopened tins in original condition are returnable within 30 days of delivery. Email hello@shopfishnook.com and we'll send a prepaid return label. Once we receive and inspect the return, we'll refund your original payment method within 10 business days. Depending on your bank, it may take a few extra days to appear.
If your order arrived damaged
Send a photo of the tins and packaging along with your order number to hello@shopfishnook.com within 7 days of delivery. We'll replace or refund, your choice.
If a can is swollen, leaking, or the seal is broken, do not eat it. Please photograph it (including batch #), and share this info with us directly. We'll be able to issue a credit or refund.
Some cans may arrive with residual olive oil or sauce on them from the fabrication process. If the cans are sealed, you can wash/rinse them safely.
If your package is lost or never arrived
If tracking shows your package as lost or stalled, contact us within 7 days of the expected delivery date. We'll open a claim with the carrier and issue a replacement or refund once the package is confirmed lost.
If tracking shows delivered but you can't find it, we recommend the following:
- Verify the shipping address you entered at checkout.
- Check with household members and neighbors.
- Confirm delivery details with the carrier.
If it still hasn't turned up, let us know within 7 days of the marked delivery date and we'll take care of you.
If the address was wrong
We ship to the address entered at checkout. We can't refund or replace orders sent to an incorrect or incomplete address, so please double check before you order. If you catch a mistake before the order ships, email us immediately and we'll try to fix it.
Something else wrong with your order?
Send a photo of the tins, your packing slip, and the box/package along with your order number within 7 days of delivery. We'll help you any way that we can!
Subscriptions
Skip, pause, or cancel anytime through your account portal before your next billing date. Once a subscription order has been charged and processed, it follows the standard policy above. You'll get a reminder email before each renewal.
Questions
Reach us at hello@shopfishnook.com. We read everything.