Return & Refund Policy

Let's get things sorted out!

At FishNook, we strive to provide our customers with the highest quality tinned seafood products. We understand that sometimes, stuff just happens, and you may need to return or request a refund for your purchase. We want to make this process as easy and hassle-free as possible for you.

Tinned Seafood Return Policy:

If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of delivery for a full refund. To be eligible for a return, the item(s) must be:

  • Unopened
  • In the same condition that you received them

To initiate a return, please contact us at returns@shopfishnook.com. We'll make things right!

Once your return is approved, please securely package the item(s) and make a good faith effort to protect them during their return journey. We are unable to provide refunds for items that were damaged during return transit for reasons in control of the customer (for example, the merchandise was not secured properly within its return packaging).

We recognize return transit can be a bumpy ride as packages make their way through the shipping process. For this reason, customers that have made a good faith effort to protect the merchandise during its return journey are not responsible for damage incurred to said merchandise on its way back to FishNook HQ.

We will cover the cost of return shipping, but please note there is a 10% restocking fee for all returned merchandise.

Upon receiving the returned item(s), we will inspect them to ensure they meet the return criteria. If approved, we will process your refund, minus the 10% restocking fee, within 10 days and credit the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card provider.

Refund Policy

Your satisfaction is important to us. If you believe you are eligible for a refund or replacement, please contact us at returns@shopfishnook.com. We will review your request and may require additional information to process your claim.

Damaged Items or Shipment Errors

If your order arrives damaged or there is an error with your shipment, please contact us within 48 hours of receiving the package. Include photos of the damaged item(s) and packaging to help us resolve the issue quickly. Once the issue is verified, we will offer a replacement or refund based on your preference.

Lost or Undelivered Packages

If your package is not delivered i.e. lost as indicated by the tracking information, please contact us within 48 hours of the delivery date. We will work with the carrier to locate your package. If the carrier deems it as lost, we will issue a replacement or refund.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, we recommend the following steps:

  • Verify the shipping address provided at checkout.
  • Check with household members or neighbors.
  • Contact the carrier to confirm the delivery details.

If you are still unable to locate the package, please notify us within 48 hours of the marked delivery date. We may offer a one-time courtesy replacement or partial refund at our discretion.

Incorrect Shipping Address

We are unable to provide refunds or replacements for orders shipped to an incorrect or incomplete address provided at checkout. Please double-check your address before placing your order to avoid this issue.

If you have any questions or need assistance, please don’t hesitate to reach out at returns@shopfishnook.com.