Frequently Asked Questions

Everything you need to know!

When will my order ship?

Your first "build your own" box will ship within 1-2 business days from when you ordered it. Subsequent orders will be shipped out every 30 days thereafter until paused or cancelled.

How much does shipping cost?

Orders $75 or over qualify for FREE SHIPPING.

Shipping on orders under that threshold is calculated at checkout based on the destination of the delivery.

When will my payment method be charged?

For monthly-recurring subscriptions, your chosen payment method is charged when your first order is placed and then each time your subscription renews e.g. every 30 days.

If desired, you can reschedule your next payment and order from your subscription portal.

How do I manage my subscription?

When you subscribe to a monthly tinned fish subscription you are given access to our subscription portal where you can pause, cancel, or reschedule your subscription boxes.

You can access the subscription portal via your Customer Account Page or any of the subscription-related emails you receive once you subscribe.

If desired, you can also add one-time purchases to your next delivery. Shipping costs are automatically updated when one-time purchases are added or removed.

If your next delivery becomes eligible for Free Shipping at the $75 threshold, but does not show "Free Shipping" in the subscription portal, we will make sure to update the cost before charging your payment method.

Can I pause my subscription?

Yes. You are able to pause your subscription from the subscription portal at any time.

You can access the subscription portal from any of the subscription-related emails you receive as well as from your FishNook Customer Account Page.

If you're having trouble gaining access or managing your subscription, you can reach out to hello@shopfishnook.com

What if my box arrives damaged or missing items?

We take pride in carefully packaging each of our boxes, and so damaged or missing items are a rarity. That being said, if there is an issue we're more than happy to get it solved!

If any tins arrive aggressively dented/damaged to the point where consumption is no longer possible or safe, please capture an image of the issue and reach out to us within 48 hours.

For additional instructions please refer to our Return & Refund Policy in order to get things fixed.

What if I have a different question?

No problem!

Please reach out via our Contact Us page and we'll get in touch, generally within 24 hours.

Join 2000+ tinned fish lovers!

You might be asking

Why build your own tinned fish subscription?

Building your own Tinned Fish Subscription is the ultimate opportunity for tinned seafood enthusiasts and culinary explorers alike. With a customizable tinned fish subscription, you can indulge in a delightful assortment of premium canned seafood from around the world.

Whether you have a penchant for canned sardines, a love for canned tuna, or an appreciation for exquisite conservas from Spain or Portugal, this subscription option is, quite literally, tailored to suit your taste and preferences. Not to mention, you're getting a phenomenal deal on the tins you love.

FishNook's build your own tinned fish subscription program offers an unparalleled variety of high-quality seafood options. From rich and buttery canned mackerel to delicately spiced sardines, every option is put on offer to ensure exceptional taste and texture with maximum value.

We take pride in sourcing our products from renowned brands and artisanal producers who share our commitment to sustainability and quality. By choosing our tinned seafood subscription, you are not only treating yourself to a culinary adventure but also supporting responsible fishing practices and the preservation of marine ecosystems.

Customize your tinned fish box to include your favorite items or discover new and exciting flavors each month. With our subscription, you can explore the world of tinned fish in the comfort of your home, making every meal a delightful experience.

Sign up today and start building your personalized tinned fish subscription, and let us deliver the finest canned sardines, tuna, mackerel, and more right to your doorstep.