You can easily pause, skip, or reschedule orders from your Subscription Portal.

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Yes! Please visit our Gift a Subscription page to send a subscription as a gift. You can do that by Clicking Here.

Your first order will ship within 1 to 2 business days from when you ordered it. Subsequent orders will renew on the 16th of each month, and also be fulfilled in 1 to 2 business days.

For monthly-recurring subscriptions, your chosen payment method is authorized and charged when your subscription renews. This process occurs every time your subscription renews i.e. on the 16th of every month.

Our subscription tiers offer a range of tins each month to ensure a more exciting and diverse selection. The Explorer tier includes 2 to 3 tins, the Gourmet tier offers 3 to 4 tins, and the Omakase Experience provides 4 to 6 tins.

This flexibility allows us to include higher-quality or specialty tins that might not fit in a subscription with a fixed number. For example, with a range, we can occasionally include a premium $20 tin that wouldn’t be possible with a strict 3-tin limit.

We want everyone to enjoy their subscription safely. If you have a shellfish allergy or other dietary restriction, you can easily skip any month's box directly from your subscription portal whenever you see a tin that doesn't work for you. Just keep in mind that many of our tins are produced in facilities that also handle shellfish and other allergens, so if your allergy is severe, please take that into consideration. At this time, we're not able to curate boxes around specific dietary needs like gluten-free or kosher, but we're always happy to answer questions — just reach out at hello@shopfishnook.com.

Every month, we taste our way through a wide selection of tins to make sure only the best make the cut. From there, we build each box to give you a mix of styles, flavors, and origins — some tins you'll want to eat straight from the can, others that are perfect tossed into a pasta or served over warm rice. We're always looking to introduce you to something new while keeping things balanced and approachable. Subscribers also get first access whenever we drop new tins in the shop, so you're always ahead of the curve. And of course, everything is curated to fit within your subscription tier's budget.

We take pride in carefully packaging each of our boxes, and so damaged or missing items are a rarity. That being said, if there is an issue we're more than happy to get it solved!

If any tins arrive aggressively dented/damaged to the point where consumption is no longer possible or safe, please capture an image of the issue and reach out to us within 48 hours.

For additional instructions please refer to our Return & Refund Policy in order to get things fixed.

No problem!

Please reach out via our Contact Us page and we'll get in touch, generally within 24 hours (often much quicker).