FAQ

How To Store Your Tinned Seafood
Tinned seafood is a shelf stable product that will last several years with proper storage.
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We recommended storing your tins in a cool, dry place away from direct sunlight. Ideally, a pantry or a cupboard with a consistent temperature.
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Once opened, transfer any unused portions to a separate airtight container and refrigerate promptly. We recommend consuming opened tins within 1-2 days for optimal flavor and freshness.
Returns | Refunds | Shipping
Return Policy:
If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of delivery for a full refund. To be eligible for a return, the item(s) must be (1) unopened and (2) in the same condition that you received them.
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We will cover the cost of return shipping, but please note there is a 10% restocking fee for all returned merchandise.
Upon receiving the returned item(s), we will inspect them to ensure they meet the return criteria. If approved, we will process your refund, minus the 10% restocking fee, within 10 days and credit the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card provider.
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Read the full details about our return policy here.
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Refund Policy:
If you believe you are eligible for a refund without returning the item(s), please contact us at returns@shopfishnook.com. We will review your request and may require additional information or evidence to process the refund.
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In the event that your order arrives damaged or there is a mistake with your shipment, please contact us within 48 hours of receiving the package. We may request photos or other documentation to assist with the investigation. Once the issue is verified, we will either send a replacement or issue a refund, depending on your preference.
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Shipping Policy:
We make every attempt to ship orders within 1-2 business days. If for some reason we are unable to fulfill your order within that timeframe, we will contact you directly to notify you of any delay.
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Additionally, we try to send everything in your order together in one package, but occasionally there might be some things that ship separately. In that second scenario, we'll be sure to contact you to provide any additional tracking information.

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