You can easily pause, skip, or reschedule orders from your Subscription Portal.

Click Here to Manage Your Subscription

If desired, you can also add one-time purchases to your next delivery. Shipping costs are automatically updated when one-time purchases are added or removed.

If your next delivery becomes eligible for Free Shipping at the $85 threshold, but does not show "Free Shipping" in the subscription portal, we will make sure to update the cost before charging your payment method.

Your first order will ship within 1-2 business days from when you ordered it. Subsequent orders will be shipped out on the 16th of each month, or the next closest business day.

For the Omakase Experience, shipping is always FREE.

Shipping for the Explorer & Gourmet tiers is calculated at checkout based on the destination of the delivery. For pre-paid subscriptions, shipping for each of the 3 or 6 deliveries is calculated at checkout and charged at the time of purchase.

For example, a 6-month pre-paid subscription to the Explorer Tier would charge for 6 Deliveries * $x amount per delivery based on the final destination.

For monthly-recurring subscriptions, your chosen payment method is authorized when your order is placed and charged when your order is fulfilled. This process occurs every time your subscription renews i.e. on the 16th of every month.

If desired, you can reschedule your next payment and order from your subscription portal.

Prepaid subscriptions and any applicable shipping costs for the prepaid # of deliveries are charged in their entirety at the time of purchase.

Our subscription tiers offer a range of tins each month to ensure a more exciting and diverse selection. The Explorer tier includes 2 to 3 tins, the Gourmet tier offers 3 to 4 tins, and the Omakase Experience provides 4 to 6 tins.

This flexibility allows us to include higher-quality or specialty tins that might not fit in a subscription with a fixed number. For example, with a range, we can occasionally include a premium $20 tin that wouldn’t be possible with a strict 3-tin limit.

If you have an allergy of some kind e.g. a shellfish allergy, please reach out to us at hello@shopfishnook.com before placing your order and we will do our best to accommodate you!

We do extensive product testing (tasting) to ensure we're shipping only the most delicious tins of seafood.

Each month, our program is designed to offer an exciting, interesting, and unique assortment of tinned fish that can be incorporated into your mealtimes in a variety of contexts.

Some fish may be enjoyed straight from the tin, while others might be best incorporated into a seafood pasta or placed over a bowl of warm rice.

All of those above points are considered while ensuring the chosen tins fit within the budget of your monthly subscription.

We take pride in carefully packaging each of our boxes, and so damaged or missing items are a rarity. That being said, if there is an issue we're more than happy to get it solved!

If any tins arrive aggressively dented/damaged to the point where consumption is no longer possible or safe, please capture an image of the issue and reach out to us within 48 hours.

For additional instructions please refer to our Return & Refund Policy in order to get things fixed.

No problem!

Please reach out via our Contact Us page and we'll get in touch, generally within 24 hours (often much quicker).